TUGAS 1
Tittle Research :
"INFLUENCE THE QUALITY OF PERFORMANCE AND SERVICE QUALITY ON CUSTOMER SATISFACTION AT THE CLINIC SHARIA BENGKEL ROHANI BEKASI"
Abstract :
Junior Albariy
Budiman, 14213736
“INFLUENCE
THE QUALITY OF PERFORMANCE AND SERVICE QUALITY ON CUSTOMER SATISFACTION AT THE
CLINIC SHARIA BENGKEL ROHANI BEKASI”
PI,
Management Department, Faculty of Economics,
University Gunadarma, 2016
Keywords : Quality Peformance,
Service Quality, On Customer Satisfaction
( x + 63 + Attachment )
Customer satisfaction is a situation where the wishes,
expectations and needs of customers are met. a service is considered
satisfactory if the service can meet the needs and expectations of customers.
This study aims to analyze how much influence the quality of the performance
and quality of service to customer satisfaction. as many as 98 respondents in
the clinic sharia spiritual workshop Bekasi, then analysis of data obtained
using validity, reliability, analasis regression, coefficient of determination,
and hypothesis testing via t test and f. SPSS application 23 is used to help test this model. of
the survey results revealed that partially affect significantly the quality of
performance, with a gain of 2,291 t
count > t table 1.98498, effect of 0.277 seen from coeffitients beta
standardize. Quality of service does not significantly affect customer
satisfaction by obtaining t value of 1.576 < t table 1.98498, an effect
of 0.190 seen from the beta coefficients
standardize. Simultaneously the quality of performance and service quality
jointly positive effect on customer satisfaction by obtaining the value of F
table 3.94. 10.406 F count > F table 3,94.
Bibliography (2002-2015)
Conclusion :
Based formulation of the problem and the purpose of the research is to
determine the effect of the quality of performance and service quality to
customer satisfaction clinic sharia bengkel rohani Bekasi simultaneously and
partially by looking at two variables: the quality of the performance (X1) and
quality of service (X2). of results that do can be deduced that there is a partial
effect and simultaneous. With each partially in value, the variable quality of
the performance of 27% variable service quality by 19% viewed through value
Coeffiitiens Beta Standardized and simultaneously 10.406 F count > F table
of 3.94 means that with the same independent variables affect the dependent
variable or customer satisfaction (Y).
My Certificate :
1. International Seminar Sharia Economic Forum of Gunadarma University
2. Seminar Nasional Sharia Economic Forum
3. Myob Premier V13 from Gunadarma University
4. Myob Premier V13 from Myob Intermediate
5. Studi Wisata Islami
6. PT. 3M Indonesia Job Training
7. Certificate D3 Ekonomi Manajemen
8. Workshop Online Questionnaire
